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Did Not Receive Rank Up to 5 Due to Server Lag/Crash


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I was supposed to receive my rank up to 5 at 08:00, but the server experienced heavy lag and went down at that exact time, now in the panal it will be tomorrow. Because of this issue, I did not receive the rank up. Please check the logs and help me get the rank I should have received.
https://postimg.cc/yWM0Mn7k

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